Customer Service Online Help Area

Digital Direct are committed to maintaining excellent customer service. That is why we have implemented an online technical help area and a fault reporting form. Please carefully read the following procedures for either (a) reporting an item under the 7 working days “cooling off period” or, (b) if you wish to report a fault with your product.

Returning Items:

Items may be returned to ourselves under the 7 working day cooling off period as stated in the Distance Selling Regulations 2000. To cancel your order you are required to send a notice of cancellation in writing or another durable medium, including fax or e-mail within seven working days from receipt. Please state your customer account number, sale number and reason for cancellation of the goods. A telephone call is not enough to constitute a cancellation.

FAX0845 345 3790
EMAILcustomer.service@digitaldirect.co.uk
POST Digital Direct (GB) Ltd

Future House
Express Trading Estate
Stonehill Road
Farnworth
Bolton
BL4 9TP

Please Note: If under the 7 working days “cooling off period” you wish to have the goods returned, we can offer collection for the return of the goods at cost to you, alternatively you can arrange your own method of returning the goods to Digital Direct. Please be aware if arranging your own return that you will need to take out adequate insurance on the goods should they be damaged in transit. Please note, the minimum direct costs for a collection return will be £35.00 upwards dependant on the product.

View our full terms and conditions

Reporting a Fault:

If you have a problem with your appliance, first check our Technical Advice page to see if your problem is listed.

If your problem is not listed or the advice given does not work, complete the customer service fault form and submit it to us. Claims will NOT be accepted without first completing this form.

Please Note: If you have had your product over 28 days from delivery, we will arrange to have your goods inspected by an authorised service centre and any repairs carried out. If your product is an LCD or Plasma TV you will be advised of the relevant manufacturer’s service procedure for repair. Should the service centre deem there to be no problem with the unit or the problem was caused by other equipment or a setup error, then Digital Direct reserves the right to charge any call out fees incurred.

View our full terms and conditions