Delivery Enquiries

Delivery Times

On all items that are in stock including large television orders - LCD televisions (over 35kg, typically 42" or above), and all plasma screens, we specify that once the sale details and any outstanding financial paperwork have been processed, we aim to deliver within 1-3 working days.

For smaller items, under 10kg, next day delivery is available if the required item is in stock and ordered before 12pm.

For all other orders, please expect delivery to take between 3 and 10 working days, depending on the size of your product and stock availability, from the date that your order was processed.

Common Queries

What delivery company will Digital Direct use for my order?
Either XDP Express, City Link or Royal Mail. See our Delivery Partners page for information on how this is decided.

Can I have items delivered to a different address to my card billing address?
No. For security reasons we only send items to the address your card is registered to. If you pay by cheque, this does not apply.

Do you deliver outside the UK?
No. We only send products to mainland UK addresses.

Do you deliver to all parts of the UK?
This depends on the item. Some larger items cannot be delivered to extreme areas such as the Highlands. You will usually be informed if this is the case after you have entered your postcode.